Troubleshoot payment issues for Meta Verified businesses

Meta Verified for businesses is slowly being rolled out and isn't available for everyone yet.
If it's available and you meet the eligibility requirements, you can sign your business up for Meta Verified.
Note: The Meta business account, sometimes called a Business Manager account, is being renamed to business portfolio. This change will appear gradually across Meta technologies.

Learn how to troubleshoot payment issues for your Meta Verified business subscription.
Find the issue that you're experiencing below.

Payment declined or failed
If your payment method failed or was declined, we recommend that you:
  • Make sure that you use a supported payment method.
  • Make sure that you enter your payment information correctly.
  • Make sure that your payment method hasn't expired.
  • Make sure that your payment method has enough funds in your account.
Note: Your payment method's financial institution may have declined your payment. If this happens, please contact them directly for more information.
We recommend adding a second payment method to your business portfolio as a backup. If your default payment method fails for any reason, your backup payment will be charged to keep your subscription active.

Unauthorised payment
If you see a charge that you don't recognise, we recommend that you:
  • Compare your Meta Verified payment history in Meta Business Suite with your payment method's bank statement.
  • Check to see if someone with full control of your business portfolio that has access to your card made the charge.
  • Make sure that the charge isn't for a different Meta product, such as Meta Ads.

Charged twice
Meta Verified business subscriptions are charged on a monthly basis and automatically renew every month. If you notice multiple charges in the same month, we recommend that you check the payment status. If your payment shows as "Pending", this is likely an authorisation hold from your financial institution.

Learn how to update your payment method for Meta Verified.
If you have existing business verification based on prior requirements, you can sign up for Meta Verified.
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