About Ombudsman

The Facebook Pagamentos do Brazil Ombudsman office is a formal complaint channel through which users can resolve disputes that couldn't be resolved through support. If you haven't contacted support, you can get in touch with us by opening WhatsApp settings, tapping Help, then tapping Contact us. The Ombudsman office objectively reviews user feedback to identify solutions and improve our products and services. If you have already contacted us by phone or email and aren't satisfied with the result, you can submit a formal complaint to the Ombudsman office.
Contact information
You can reach the Facebook Pagamentos do Brazil Ombudsman office on 0800 047 4683 and 0800 047 4699 (hearing and speech impaired) from 09:00 to 17:00, Monday to Friday, excluding holidays.
Additional information
Termos do Facebook Pagamentos
Política de Privacidade do Facebook Pagamentos Brasil
Política de Segurança Cibernética
Relatório Ouvidoria 2S 2021
Relatório Ouvidoria 1S 2022
Relatório Ouvidoria 2S 2022
Relatório Ouvidoria 1S 2023
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