Business Messaging

Get the most out of your conversations.

Whether it’s product information, gift ideas or arranging a delivery, Business Messaging is helping businesses get the most out of their conversations and to meet the needs of their customers.

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Messaging a business is now the norm among consumers.

81%

of customers surveyed messaged a business to ask about products or services^*

74%

of those surveyed messaged a business to make a purchaser reservation^*

>78%

of those surveyed messaged a business to get product or service support^*

What are businesses saying?

"One-to-one chats help us understand what matters to our customers."

— Vo Duy Phu, Director of Business and Marketing of The Coffee House

See what you can achieve with Business Messaging.

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Account linking: Partner-built solution

Provide a more secure, personalised and relevant experience to customers

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Ads that click to Messenger

Send people into a chat with your business with ads that click to Messenger

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Ads that click to Messenger, Lead Generation

Generate and qualify leads with an automated question and answer flow

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Business Inbox in Messenger

Manage your business communications directly from your Messenger app

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Catalog

Connect your catalog showcase to different types of ads and sales channels

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Chat Plugin

Add a Messenger Plugin to your website so your customers can chat with you anytime

Partner with an expert to create seamless business messaging experiences.

Meta Business Partners are companies that Meta has vetted for their expertise. They have the experience to help you get the most out of your conversations and create seamless messaging experiences for your customers.