Messenger

Grow your business with conversations on Messenger.

Use Messenger to broaden your reach, connect with customers and deliver standout customer service.

Turn every conversation into an opportunity.

Messenger lets businesses engage new customers and build lasting loyalty through conversational, authentic communication.

Globally, people agree that direct messaging builds brand confidence.

74%
of online adults say that they feel more connected with a business when they can message the business directly.1
66%
of online adults agree that messaging is their preferred way of communicating with a business.1
66%
of online adults say that they are more likely to do business with or purchase from a company that they can contact via messaging.1
63%
of people across generations prefer messaging over calls or emails when talking to businesses.1

Get your business started with Messenger.

FAQ

Get answers to the most commonly asked questions.

How you'll add a "Send message" button to your Page depends on if you're using the new Pages experience. Learn how to add a "Send message" button to your Page.

You can manage all of your messages across Facebook and Instagram through Inbox in the Meta Business Suite. Learn more about Inbox and Meta Business Suite.

The Chat Plugin is a free extension that you can install directly onto your website. When clicked, it will send visitors directly into a Messenger conversation to chat with your business. Learn how to add Chat Plugin to your website.

Messaging directly with people is a great way to generate leads, complete transactions and engage with customers. See all of the best practices to make the most out of Messenger.

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