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Meta Business Help Centre
How do I secure a hacked account?
Your account may have been hacked if you notice that your email or password has changed, your name or birthday has changed, friend requests have been sent to people you don't know, messages have been sent that you didn't write or posts have been made that you didn't create. If you think your account has been hacked or taken over, we can help you secure it.
How do I secure a hacked Facebook profile?
If your profile has been hacked, secure it here or try our Guided Help tool.
How do I secure a hacked Facebook Page?
If you can't access your Page, check to see if another admin of the Page may have removed you. Contact a Page admin and ask them to add you back. Bear in mind that there are different kinds of Page roles, and only admins can add or remove people.
If you think your Page was taken over by someone, it may mean that your profile or the profile of another Page admin was hacked:
- If your profile was hacked, secure it here.
- If you think that another Page admin was hacked, have them access the previous link or check the Hacked accounts section of the Help Centre to get immediate help.
How do I secure a hacked Instagram account?
If you're still able to log in to your Instagram account
If you think that your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:
- Change your password or send yourself a password reset email
- Revoke access to any suspicious third-party apps
- Turn on two-factor authentication for additional security
If you can't access your account, you may be able to get additional help through the Instagram app:
- Open the Instagram app on your mobile device.
- On the login screen, tap Get help signing in below Log In.
For more options:
On android:
- Tap Use username or email, then enter your username or email. Learn more about what you can do if you don't know your username.
- Tap -> in the top right.
- Tap Don't have access to any of these?, then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
On iOS:
- Enter your username or email. Learn more about what you can do if you don't know your username.
- Tap Other issues? below Send login link, then follow the on-screen instructions. Note: If you think your username or email was changed as a result of your account being hacked, you can try these steps again using both your username and email.
How can I keep my account secure?
Help protect your Facebook accounts by turning on login alerts and login approvals. You can also use Security Check-up to review and add more security to your account. To learn more ways to secure your accounts, take a look at these resources in the Help Centre.
You can also turn on two-factor authentication and follow these security tips to help keep your Instagram account safe.
