About Messenger for business

Certain messaging-related metrics, ad campaigns and organic messaging features for businesses and ads delivered to and from Europe and Japan will be unavailable.

You can use Messenger to communicate with people privately. Whether your customers want to learn about a new product or resolve an issue, you can tailor your interactions to meet their needs and achieve your business goals.

Business Inbox is a mobile tool to help you manage your business communication directly from your Messenger app. Build stronger trust and relationships with your audience by replying quickly to their questions and concerns.

Features of the Business Inbox include:

• Switch accounts: Easily switch between your profile and business Pages in Messenger by using a long-press on your profile picture or from your Me tab and selecting Switch account.
• Notifications: Get notifications from people as soon as they message your business on your phone.

  • You can also mute notifications temporarily or permanently in your Messenger settings. Learn more about turning off notifications for the Messenger app.

• Reach customers where they already are: Nearly 76% of people who use smartphones use some form of mobile messaging to communicate. Make it easier for them to contact your business by having a digital presence on Messenger.
• Build customer relationships: Have conversations with people and take their orders. Answer questions or concerns from your customers privately.
• Communicate whenever, wherever: Turn messaging on when you're ready to receive and respond to messages. With messaging available on your computer and phone, never miss a message from potential customers.
• Stay organised: It can be challenging to manage everything, from fulfilling orders to answering customer requests. We created messaging tools to help you stay organised, increase productivity and never miss a sale.
• Expand your reach with advertising: People and businesses around the world exchange over 20 billion messages each month on Messenger. Advertise directly on Messenger to grow your business and reach new audiences.

• Messenger greetings: You can set a custom greeting to appear when someone starts a conversation with your Page. This greeting appears before any messages are sent and can provide information that you want people to have before they message you.
• Saved replies: Saved replies allow you to write, save and re-use messages. Saved replies can be useful for commonly asked questions such as your opening hours, email address or phone number.
• Chat plugin for websites: Connect with your website visitors through a chat plugin where people can click on a Messenger icon on your website, directing them instantly into a conversation with your business.
• Automation: Save time by automating your responses using these tools:
  

  • Instant replies: Send an automatic message as soon as someone messages you. You can customise your message to say hello, give people more information about your Page or let them know when to expect a response.
  • Set away schedule and message: You can automatically set your Page's status to "away" during scheduled hours. Let people know when your Page is away and when to expect a response.
• Ads that click to Messenger: Use ads that click to Messenger to reach people at scale, then continue to interact with them individually using live chat or a bot for Messenger. Generate leads, answer questions, drive transactions and offer support.
• Suggestions: We leverage your messages and interactions with customers to provide targeted insights and suggestions for additional tools that can enhance your business operations. Our analysis of these interactions enables us to offer precise recommendations, including click-to-message ads, to help you run your business more effectively.

The very responsive to messages badge is available to businesses with a response rate of at least 90% and a response time under 15 minutes. Customers appreciate when a business is available and responsive to their questions and product enquiries.

• About Messages in the Inbox
• Open Business Inbox in Messenger
• Best practices for tools in Inbox
• About the Very responsive badge
• About ads that click to Messenger