Troubleshoot verification issues for Meta Verified businesses

Meta Verified for businesses is slowly being rolled out and isn't available for everyone yet.

If it's available and you meet the eligibility requirements, you can sign your business up for Meta Verified.

Learn how to troubleshoot verification issues when signing your business up for Meta Verified.

Find the issue that you're experiencing below.

Unable to sign up

Meta Verified for businesses is slowly being rolled out and isn't available for everyone yet. If you're not able to sign up, it may not be available for you yet.

Unable to verify business details

If none of the options on the Select your business screen match your business, please select "None of these match my business". You may have the option to upload an official document.

When you upload an official document, make sure that:

• The name on the document matches your business name.
• It is in an accepted format: .jpg, .png or .pdf.
• It is an accepted document type (e.g. business registration document).

Note: Accepted documents vary by country. Your screen will display a list of documents applicable to your country.

Learn how to upload an official document in our Help Centre.

Confirmation code issues

If you have trouble with your confirmation code, we recommend that you:

• Make sure that you enter your 5-digit confirmation code correctly.
• Enter your code before it expires.
• Make sure that you check the correct email address or phone number for your code if you choose either of those as your verification method.

Note: Confirmation codes expire after 24 hours. If your code expires, you can select Resend code to receive a new one.

Issues uploading ID

When you upload photos of your valid, unexpired government-issued photo ID for identity verification, make sure that:

• Your business name is included on the ID (e.g. If the business name is "Annie Smith's Flowers", the ID should contain the name "Annie Smith".)
• The name on your ID matches the name on your Facebook business Page or Instagram professional account.

Tips for uploading ID photos:

• Use a well-lit area.
• Place your ID on a flat surface with a contrasting background.
• Can clearly read the text in the photos.

We may not accept your ID photos if they are:

• Too blurry
• Too dark or not taken in a well-lit room
• Missing the required information
• A picture of a screenshot or a photo-copied ID
• Not properly visible with all four corners in the frame

Verification failed

There are a few reasons why verification may have failed:

• You didn't complete the verification process. If this happens, your subscription will be cancelled and you will be eligible for a refund.
• We weren't able to confirm your connection to the business. If this happens, we recommend choosing a different business record or selecting a different verification method.

Learn how to troubleshoot payment issues for Meta Verified.

If you have existing business verification based on prior requirements, you can sign up for Meta Verified.