Troubleshoot phone call issues

Your confirmation phone call should come within two minutes of clicking Call me now. The phone call will come from a 650 or 216 area code.

Make sure that:

• Someone can answer the phone call.
• The phone number provided doesn't go to an automated service (including an answering machine).

  Note: We're not able to leave messages. A person must answer the call to get the code.
• The phone number isn't a freephone number (starting with 800, 888, 877, 866, 855, 844 or 833).
• The line isn't busy.

If you're providing a Google Voice number and having issues, ensure that Call screening is turned off.

In the Google Voice mobile app:
1. Press the menu button (☰) on the top left.
2. Click Settings.
3. Go down to Screen calls and make sure that it's turned off.
On Google Voice on a desktop:
1. Click the Settings button on the right-hand side (the gear symbol).
2. Go to Screen calls and make sure that it's turned off.

If you're not receiving a phone call:

1. On a mobile device, try adding +1 650 285 1001 as a contact in your phone. You can remove the contact after you've received and submitted your code.
2. On a landline, ensure that your organisation doesn't block certain phone numbers. If so, try adding +1 650 285 1001 as an approved caller.