Meta Business Help Centre

Troubleshoot products with policy violations in your catalogue

If items in your catalogue are rejected because they don't comply with our Meta Advertising Standards, they won't appear in your dynamic ads. If items are rejected because they don't comply with our Commerce Policies, they won't show in your shop and can't be tagged on Facebook and Instagram.

If you believe that items were incorrectly rejected, you can request a second review in Commerce Manager or Meta Account Quality. You can submit up to 5,000 items for review every seven days. Alternatively, you may be able to edit rejected items to comply with our policies.

Request a review of rejected products in Commerce Manager

To check for items with policy violations and request reviews in Commerce Manager:

Go to Commerce Manager and select your catalogue.
Open the Catalogue tab and go to Items.
Under Filters on the left-hand side, open the Issues drop-down. Select an affected channel that you use your catalogue for and filter items by Policy violations. Rejected items appear on the left-hand side.
Click the checkboxes on the left-hand side to select up to 100 rejected items. Select Request review at the top of the page.
To see why items were rejected, check the Policy issues column. Hover over next to the policy listed and click See more info to review the policy that each item doesn't comply with.
If you believe that these items shouldn't be rejected, provide feedback if you want to and select Send review. In the pop-up window, select Done.

Your items are now in review. To check an item's review status, click on it in the Items tab to open its details and go to Issues. Reviews typically take up to a few days.

If your review is approved, the item will become ready to use. If the review isn't approved, the item will stay rejected. After the review is complete, you can't submit another review request for the same items unless you edit them first.

Request a review of rejected products in Account Quality

You can also request a review of rejected products in Account Quality on desktop or your mobile device:

Request a review in Account Quality on desktop

To check for items with policy violations and request reviews in Account Quality:

Go to Account Quality on your desktop computer.
Go to Account status overview. Select your Business Manager account.
Under Commerce accounts and catalogues, select the shop or catalogue that contains rejected items. You can see the number of rejected items in the right-hand column.
Your rejected items will appear. To see why items were rejected, check the Policy issue column. Hover over next to the policy listed and click See More Info to review the policy that each item doesn't comply with.
If you believe that certain items shouldn't be rejected, click the checkboxes on the left-hand side to select up to 100 items. Select Request review. Enter any feedback if you want to, select Submit and then OK.

Your items are now in review and appear in the In review tab. Reviews typically take up to a few days.

You can check back at any time to see your review status. If your review is approved, items will move to the Reversed tab and become ready to use. If the review isn't approved, items will move to the Unchanged tab and stay rejected. After the review is complete, you can't submit another review request for the same items unless you edit them first.

Request a review in Account Quality on mobile

If your catalogue contains rejected items, you'll receive an email. When you open the email on your mobile device, you can tap the link provided to request reviews. If you didn't receive an email, check to make sure that you've verified your email address and your notifications are turned on.

To check for items with policy violations and request reviews in Account Quality on mobile:

On your mobile device, open the Meta email that tells you about your rejected items.
In the email, tap the Manage items button.
Your rejected items will appear. To see why items were rejected, tap the See details button, then tap Policy issues.
If you believe that an item shouldn't be rejected, tap Request review. You can request a review of one item at a time.
(Optional) Add some more information about your request.
When you've finished, tap Send review.

Your items are now in review. Reviews typically take up to a few days. When we've finished our review, we'll send you an email that lets you know about our decision.

You can check back at any time to see your review status. To do so on your mobile device, reopen the Meta email that you received about your rejected items, tap Manage items and then tap the item that you want to check. You can also use the instructions in the sections above to check your review status in Commerce Manager or Account Quality on desktop.

If your review has been approved, the items will become ready to use. If the review hasn't been approved, the items will stay rejected. After the review is complete, you can't submit another review request for the same items unless you edit them first.

To request reviews of multiple items at once, you can follow the steps in the sections above for Commerce Manager or Account Quality on desktop.

Edit rejected items to comply with our policies

You can also try editing rejected items to comply with our policies. When you edit items, they're automatically reviewed again.

Remember to always edit items using your original data source, meaning the same way that you added them to your catalogue in Commerce Manager. For example, edit items manually in your data feed, on your connected partner platform or via API.

Note: Editing an item cancels any pending reviews. If you've already requested a review, we recommend waiting for a review decision before making additional edits.