What are Keyword Alerts and how can I find it in my community?
Admins sometimes find that it’s hard to review all of the posts and comments in their community.
Keyword Alerts allow you to receive notifications when specific words and phrases are used in your community. You might want to set up keyword alerts because certain words and phrases aren’t allowed in your community, or because you want to be able to react to them quickly, or for generally monitoring activity in your community.
Keyword Alerts can be found within Admin Tools on mobile and Community Settings on desktop. These are the places where admins access all the tools available to them, including Member Requests, Pending Posts, Community Insights and more.
Why is this important for my community?
Keyword Alerts can help you more quickly identify content in your group that may need quick attention. This feature can also be used to find content you might want to share.
Some admins set alerts for things like “birthday”, custom hashtags in the group or words that violate group rules. Also, leverage the automated assistant admin tool by setting up Admin Assist to help do some of the work, such as setting rules to block messages from being sent.
How can I use Keyword Alerts in my community?
To access Keyword Alerts:
1. Go to your Admin Tools (Community Settings on desktop)
2. Set up your list of words and phrases that you’d like to receive notifications for (only admins can add keywords)
3. Each time one of those words or phrases is used in a post or comment, all admins and moderators will receive a notification. You will not receive notifications for pending posts, only for content posted in the community.
4. Review all of your alerts at once in the Keyword Alerts queue, where you can decide whether to keep or delete it. You can also “Keep All” or “Delete All” with one click
Learn more about using Keyword Alerts to organize content or manage difficult members. in your community. Also, hear from Geriann. on how she uses keyword alerts to prevent bullying in her community.
