We keep chats going to record all admin actions, and we have a private community for more involved discussions.
Jeff, Community Admin
Key Tips
- When you first get started, create a private community to share training materials, foster team culture or discuss rules.
- Create a Messenger community chat to get support on challenging moderation decisions that require immediate attention.
Discuss difficult moderation decisions in a private community to get team feedback before taking action.
Experienced admins recommend creating a private group exclusively for admins and moderators. Admins use the private group to provide their team with the support they need to collaborate on group management. Whether training new admins and moderators, celebrating the team's accomplishments, or discussing how to enforce group rules, a private group can help set both the culture and the expectations for your team.
To do so, you can start an admin only chat to discuss group management and collaborate with your moderation team. Create one through your admin home on the Facebook app, which will automatically add all admins and moderators.
As your group grows, your team may experience challenging moderation decisions. For more immediate and timely communication, admins recommend setting up a group conversation on Messenger. Experienced admins recommend sharing screenshots directly in the group chat to get support and feedback from fellow team members.
You can also collaborate with your team on moderation decisions through the admin activity log. In the admin activity log, your team can see any action taken by an admin and moderator, like managing member requests, approving posts, changing settings, blocking members and more. When admins or moderators take an action, they have the option to add a note so your team can understand why they made a moderation decision.
