I use Community Insights to find out when people are most active in my community, and that's when I tend to post.
Nikki, Community Admin
Key Tips
- Try posting important updates at times when your community is most active.
- Recognize your top contributors by featuring them in a post.
- Set goals and celebrate milestones with your fellow admins and moderators.
- Identify trends of popular posts in your community.
- Plan events with several community members.
- As your Community Chats grow, promote members to help keep up with moderation.
Community Insights is an admin feature available to communities with 50 members or more that provides metrics about your community. These metrics include information on member activity, growth, top contributors and more. Many admins use Community Insights to understand their community membership, trends and activity.
Some admins use Community Insights information to help determine when and what to post, which members might make good moderators or even locations for community events.
Knowing when your community is most active can help you target times to post important updates. You can also use those times to increase the visibility of a post you need members to comment on. You might also want to experiment with posting during low periods of decreased activity to try to increase member participation. If your members are active when you're unable to post, you can schedule a post to appear in your community at a specific date or time.
Some admins recognize their 10 top contributors (which includes people who have the most posts and comments) each month by featuring them in a post.
The top posts shown in Community Insights reveal the posts that receive the most likes, comments and views on any given date. Reviewing popular posts can help you help you identify the types of posts that people enjoy. If you're looking to increase member participation in your community, consider posting similar content.
